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OWC Customer Service
Track Orders, Policies, FAQs and Returns.
Everything to help assist you.
Phone: 800.275.4576 | International: +1.815.338.8685
Customer Service - Sales (CT)
Hours: Mon-Fri 8AM-8PM | Sat 9AM-4PM
Live Chat: 24x7
Technical Support (CT)
Hours: Mon-Fri 8AM-8PM | Sat 9AM-4PM
Live Chat: Mon-Fri 8AM-8PM | Sat 9AM-4PM
OWC Customer Service / Rebate Center

Getting a rebate is easy!

  1. Determine your eligibility for a trade-in rebate:
    • You must have purchased qualifying OWC product(s) through MacSales.com.
    • Make sure you are satisfied with and keeping your new product(s).
    • The number of items eligible for trade in cannot exceed the number of items purchased from OWC, and all trade items must be of like kind to those purchased. For example, if you purchase 2 memory modules, you are eligible to trade in up to 2 memory modules for rebate.
    • The product(s) you are trading in must be in proper working order.
  2. Find the item you wish to trade in from the list below and fill out the online rebate form. You must submit a rebate form within sixty (60) days of the receipt of your new product(s). You will be required to sign in to your OWC Account or set up a new OWC Account.
  3. Once you have submitted your completed rebate form, we will email you a Return Merchandise Authorization (RMA) number and further instructions.
  4. Ship us your used, eligible, functioning product(s) according to the instructions in the rebate authorization email.
  5. Upon receipt, we will test the product(s) for functionality. To be eligible for a rebate, your returned product(s) must be in proper working order.
  6. A rebate check for the qualifying amount will be processed if testing is successful. Please note, if your product does not meet the qualifications for a rebate, return shipping of your used product is not provided by OWC.

Current rebate rates effective 2/26/2018 are listed below. Please allow 14 days for rebate processing. US rebate checks are sent to the original billing address. International rebates are issued via the original payment method and may be subject to service fees.

Apple Mac Pro (2013)

  • Intel Xeon E5-1620 v2 3.7GHz 4-Core - $10.00
  • Intel Xeon E5-1650 v2 3.5GHz 6-Core - $35.00
  • Intel Xeon E5-1680 v2 3.0GHz 8-Core - $65.00

Ready to trade in your used components? Fill out the Online Rebate Form to get started.

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Apple Mac Pro (2010-2012)

Single Processor Tray (trade value includes processor tray)

  • Intel W3530 2.8GHz 4-Core 'Nehalem' - $225.00
  • Intel W3565 3.2GHz 4-Core 'Nehalem' - $250.00
  • Intel X5670 2.93GHz 6-Core 'Westmere' - $320.00
  • Intel W3680 3.33GHz 6-Core 'Westmere' - $380.00

Dual Processor Trays (trade value includes processor tray)

  • 2.4GHz 8-Core (Two x Intel E5620 2.4GHz 4-Core 'Westmere') - $700.00
  • 2.4GHz 12-Core (Two x Intel E5645 2.4GHz 6-Core 'Westmere') - $700.00
  • 2.66GHz 12-Core (Two x Intel X5650 2.66GHz 6-Core 'Westmere') - $725.00
  • 2.93GHz 12-Core (Two x Intel X5670 2.93GHz 6-Core 'Westmere') - $800.00
  • 3.06GHz 12-Core (Two x Intel X5675 3.06GHz 6-Core 'Westmere') - $840.00
  • 3.33GHz 12-Core (Two x Intel X5680 3.33GHz 6-Core 'Westmere') - $900.00

Ready to trade in your used components? Fill out the Online Rebate Form to get started.

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