MacSales.com recognized as online retailer best in customer satisfaction
For an impressive 8th time, OWC/MacSales.com has received the distinguished Bizrate Insights Circle of Excellence Award. This honor is a distinction earned by those retailers who go above and beyond to provide exceptional online service and experience to conscientious consumers.
We are very proud to have once again achieved the high marks needed to be recognized because the Circle of Excellence award is uniquely based on customer feedback from verified online buyers only. Having received top satisfaction scores across several key metrics throughout the 2019 calendar year (see below), we have only you to thank!
About Bizrate Insights
Bizrate Insights Inc. is a market research company providing consumer rating information to over 6,000 retailers and publishers across the United States, United Kingdom, France, Germany, and Canada. The company is based in Los Angeles.
Online retailers are rated and reviewed by authenticated customers on over one dozen key factors, including:
- Ease of Finding What You Are Looking For
- Design of Site
- Satisfaction With Checkout
- Product Selection
- Clarity of Product Information
- Charges Stated Clearly
- Prices Relative to Other Online Retailers
- Shipping Charges
- Variety of Shipping Options
- On-Time Delivery
- Order Tracking
- Product Met Expectations
- Customer Support
- Product Availability
- Returns Process