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MacSales Birate Circle of excellence award 2020

OWC Receives Bizrate Insights Circle of Excellence Award For

For an impressive 9th time, OWC/ has received the distinguished Bizrate Insights Circle of Excellence Award. This honor is a distinction earned by those retailers who go above and beyond to provide exceptional online service and experience to conscientious consumers.

Since 2000, Bizrate Insights has been awarding the Bizrate Insights Circle of Excellence Award to those retailers who continuously gather verified customer feedback (via their free, independent ratings & reviews surveys) and earn scores that are statistically significantly higher than the Bizrate Insights North American Retail Network for the award period.

Out of the more than 3,500 retailers in our Network, the 2020 Bizrate Insights Circle of Excellence Winners represent the top tier in customer satisfaction.

bizrate circle of excellence 2020

We’re so proud of our Customer Support, Engineering, and Ecommerce teams. There were many challenges in 2020 with COVID, but the teams never lost sight of our mission to deliver powerful solutions for work from home, enterprise, and mission-critical storage – from docking and connectivity to upgrades and everything in between. All this to ensure creativity, education, production, and back-office systems kept operating, and people were able to stay connected, and workflows kept up with the new demands.

Jen Soulé, OWC President

About Bizrate Insights

Bizrate Insights has been collecting customer feedback for over 20 years. Since the early dot com internet days, Bizrate Insights (then known as BizRate) has provided feedback that has not only powered business decisions for its clients but also empowered customers to make knowledge-based purchase decisions.

Online retailers are rated and reviewed by authenticated customers on over one dozen key factors, including:

  • Ease of Finding What You Are Looking For
  • Design of Site
  • Satisfaction With Checkout
  • Product Selection
  • Clarity of Product Information
  • Charges Stated Clearly
  • Prices Relative to Other Online Retailers
  • Shipping Charges
  • Variety of Shipping Options
  • On-Time Delivery
  • Order Tracking
  • Product Met Expectations
  • Customer Support
  • Product Availability
  • Returns Process
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