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How to Clear Your Microsoft Teams Client Cache on a Mac [QUICK TIP]

Microsoft Teams Icon

If you are having problems with Microsoft Teams, you can try clearing the cache on your device. This may help solve some issues you may be experiencing. Below are the steps you need to take to clear your Teams cache on your Mac.


You’ll need to start by closing Microsoft Teams.

1: Right-click the Microsoft Teams icon in your dock, then click Quit.

Right-click to quit Microsoft Teams

2: Open Finder, then click Go and select Go to Folder.

Finder go menu "go to folder" selected

3: Copy and paste the following into the Go to Folder box, then click Go:

~/Library/Application Support/Microsoft

go to application support folder

4: Right Click on the Teams folder and select Move to Trash.

move folder to trash

5: Click on the magnifying glass in the upper-righthand corner of your screen to open Spotlight Search.

spotlight icon in mac menubar

6: Enter “Keychain” and select Keychain Access.

type keychain access into spotlight

7: Within Keychain Access, search for “Microsoft Teams” and locate the “Microsoft Teams Identities Cache” entry.

8: Right-click to delete the entry and then close Keychain Access.

delete microsoft teams chat

9: Now Relaunch Microsoft Teams and your cache is officially cleared!

Note: You may need to sign back into Teams.


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