We talk about “The OWC Difference” a lot. Part of that is providing high-quality products like the our award-winning external storage solutions, our high-quality memory, and our highly-praised Mercury Extreme SSDs. The other—more important—part is our commitment to customer service.
This commitment begins even before a purchase is made. We make sure that the products we sell work with the computers we say it will. If we say a Mercury Elite-AL Pro Qx2 is going to connect just fine to your iMac, you can be darn sure that you’ll be able to use that drive with your iMac!
Even if you know you need something, but aren’t quite sure what is needed to solve your problem, we’re there to help. Our knowledgeable sales staff can help you pick out the best products for your needs, if that’s what you need. Need it yesterday? While time travel is still a little outside our capabilities, our Late Ship options help you get your items as soon as possible.
The real test of a company, though, is what they do when things don’t go as planned. We here at OWC take real pride in our service at this level. If things go wrong—whether it’s a piece of memory that stops working, a drive that’s making the “Click o’ Death”, or anything else—we do everything in our power (and sometimes beyond it) to make sure things are put right. Our trained Tech Support and Customer Service staff is there to either help you fix the problem or get the unit replaced.
OWC customer Brad Owens recently posted his OWC story on his blog, detailing his interactions with us over the years, and why he’s now a loyal OWC customer. Give it a read; our dedication to service outlined there is the rule, not the exception.
Thanks for the Love, Brad! We can’t wait to do business with you again in the future.
Most of my OWC purchases are refurbs which many people shy away from.
Only ONE time have I had an issue with a product and OWC took care of it.