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Tag Archives: customer service

bizrate insights circle of excellence award 2019 badge

OWC Receives Bizrate Insights Circle of Excellence Award

For an impressive 8th time, OWC/MacSales.com has received the distinguished Bizrate Insights Circle of Excellence Award. This honor is a distinction earned by those retailers who go above and beyond to provide exceptional online service and experience to conscientious consumers.

MacSales.com Call Center, Live Chat Closed for Christmas

We would like to wish everyone a very happy and safe holiday season! Our team will be available for “last minute” tech support, customer service, or delivery status assistance requests until 8 p.m. central time Friday, Dec. 23 via telephone (with our Live...

MacSales.com Call Center, Live Chat Closed for Christmas

We would like to wish everyone a very happy and safe holiday season! Out team will be available for “last minute” tech support, customer service, or delivery status assistance requests until 6 p.m. central time today via telephone (with our Live Chat option...

Time to give the appropriate credit to OWC!

by Paul T. Klenk, Guest Blogger My history with OWC's founder, Larry O'Connor, spans two and one-half decades. My first encounter was through AOL and I was sporting the latest Apple product: an Apple llGS. This was an evolution in...

Adventures in creating an OctoCore Mac Pro – A Brief Interlude

Considerations in Application of a GeoThermal Heat Exchange for Environmental Comfort Following the Upgrade of a MacPro1,1 with Two Over-Clocked Intel X5350 Engineering Samples that Necessitated the Addition of a Water Cooling System Part Trois or- “Everybody Loves it When...

We’re so dedicated, even our shipments try their hardest.

In the three years that I have been an OWC Customer Service Representative, I have seen many... unusual... situations. I’ve heard about things like dogs eating hard drives, ex-spouses holding packages hostage and people backing their cars over their computers...

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