Technical Support > Docks

Thunderbolt 2 Dock: Switched Audio Channels

It has been confirmed that the audio channels for the headphone jack (Audio Out) on the OWC Thunderbolt 2 Dock, are flipped. That is, the signal for the left channel will play through the right output and vice-versa. Future shipments will include a fix fo...

Technical Support > Docks

Thunderbolt 2 Dock: Ethernet Port Setup

To set up an ethernet connection through the OWC Thunderbolt 2 Dock, please follow the instructions below. NOTE: these instructions do not cover the setup or troubleshooting for network connections, only the steps for allowing your dock's ethernet port to...

Technical Support > Docks

Thunderbolt Docks (2 & 3): Audio Distortion and Pre-amplification

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG   Please note that when using the Thunderbolt 3 Dock for playback through the headphone / speaker jack, the signal will be pre-amplified. Many types of computer speakers and headphones...

Technical Support > Cables and Adapters

Thunderbolt 3 Dock (14-port): Thunderbolt 2 Adapter Limitations

Occasionally MacSales Customers with Thunderbolt 2 Macs ask about or would like to try connecting their computer, via a 20 Gb/s Thunderbolt cable and the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter [https://eshop.macsales.com/item/Apple/MMEL2AMA/...

Technical Support > Docks

Thunderbolt Docks (3 & 4): Microphone Input Amplification

RELEVANT PART NUMBERS: OWCTB4DOCK OWCTB3DK14PSG OWCTB3DK14PSL OWCTB3DK13PSG OWCTB3DK13PSL OWCTB3DK12PSG OWCTB3DK12PSL Issue Work Around When using our Thunderbolt 4 Dock or Thunderbolt 3 Dock (12, 13, & 14 port) for recording sound input through...

Technical Support > Docks

OWC Thunderbolt 3 Pro Dock Driver

RELEVANT PART NUMBER: OWCTB3PRODCK The OWC THUNDERBOLT 3 PRO DOCK requires a driver to work properly with Windows or Linux. * Downloaded the required driver by visiting: www.marvell.com/support/downloads.html# [http://www.marvell.com/support/downloa...

Technical Support > Docks

OWC Thunderbolt Dock Troubleshooting (OWCTB4DOCK)

The OWC Thunderbolt Dock expands the Thunderbolt functionality of your Apple M1 Mac, any Apple 'Intel' Mac with Thunderbolt 3, or any Thunderbolt 4 PC. You will see that it delivers the same compatibility to all of your devices like they're plugged direct...

Technical Support > Software

Innergize for PC: Firmware Update

The following OWC products can be used with OWC Innergize software to manage the health and performance of OWC Atlas Memory Cards [https://eshop.macsales.com/shop/memory-cards/atlas]. Please note the third column "Requires Firmware Update" as select OWC M...

Technical Support > External Storage

OWC Enclosures & Docks: SD Card Functionality

RELEVANT PART NUMBERS: OWCTB3DKP2D, OWCTB3RSDK–T, OWCTB3DKPRO, OWCTB3DK14PSG ISSUE SOLUTION SD cards inserted into a Gemini, Thunderbolt Pro Dock, or 14-Port Thunderbolt 3 Dock will not be recognized by Windows Disk Management or applications af...

Technical Support > Drivers

Innergize for Mac: Firmware Update

The following OWC products can be used with OWC Innergize software to manage the health and performance of OWC Atlas Memory Cards [https://eshop.macsales.com/shop/memory-cards/atlas]. Please note the third column "Requires Firmware Update" as select OWC M...

Technical Support > External Storage

Thunderbolt Mac: Bus-Power Limitation

Select Thunderbolt 4 & Thunderbolt 3 Mac systems may be subject to a bus power limitation where only two devices at a time are recognized and their volumes mounted. This will depend on the amount of power they draw and/or other factors related to the comp...

Technical Support > External Storage

M1 vs. Intel Macs: External Storage Performance

In a post on The Rocket Yard Blog , Get Up to 67% Faster External Drive Performance With Your M1 Mac [https://eshop.macsales.com/blog/74383-faster-drive-performance-with-m1-mac/], we promised to keep looking into the Thunderbolt drive speed issues. We wan...

Technical Support > Docks

Thunderbolt 3 Dock: MST, Display Chains (DisplayPort 1.2)

RELEVANT PART NUMBERS: OWCTB3DK13PSL & OWCTB3DK13PSG The Thunderbolt 3 Dock does not support MST (Multi-Stream Transport), which enables the chaining of multiple DisplayPort (including Mini DisplayPort) displays....

Technical Support > Docks

Thunderbolt 3 Dock: Drive Mounting and Ejection Notice

RELEVANT PART NUMBERS: OWCTB3DK14Pxx OWCTB3DK13xx OWCTB3DK12xx Drives connected to an OWC Thunderbolt 3 (12, 13, or 14) port dock may display the wrong desktop icon and not be ejectable through Dock Ejector when connected to either USB 3.1 Gen 1 Type-A p...

Technical Support > Docks

Thunderbolt Docks: Power by Port Type

RELEVANT PART NUMBERS: * OWCTB2DOCK12P * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL THUNDERBOLT 2 DOCK USB 3.1 Gen 1 (rear ports): 4.5W USB 3.1 Gen 1 High Power (side port): 7.5W Fir...

Technical Support > Docks

Thunderbolt Docks (2 & 3): Driver Location

The Thunderbolt 2 Dock and Thunderbolt 3 Dock now use the same driver. The current driver provides support the same set of devices as the previous Thunderbolt 2 Dock driver. Originally, the driver was named OWCThunderbolt2DockChargingSupport.kext. The n...

Technical Support > Docks

Thunderbolt 3 Dock: Host Charging (USB Power Delivery)

RELEVANT PART NUMBERS: * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL The Thunderbolt 3 Dock is capable of delivering between 60 and 85W of power to charge the battery in laptop host computer...

Technical Support > Thunderbolt

Thunderbolt 3 Dock: S/PDIF Audio

RELEVANT PART NUMBERS: OWCTB3DK13PSL, OWCTB3DK13PSG   Please note that S/PDIF is output-only. The S/PDIF connection in the Thunderbolt 3 Dock is driven by a CMedia CM6533N chipset. This chipset provides the following capabilities over S/PDIF:  ...

Technical Support > Thunderbolt

Thunderbolt 3 Dock: Apple USB Super Drive

RELEVANT PART NUMBERS: * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL * OWCTB3PRODCK   Please note that in order to use the Apple USB Super Drive with a OWC Thunderbolt 3 Dock or the Thun...

Technical Support > Docks

Thunderbolt 3 Dock: Audio Output / Input

RELEVANT PART NUMBERS: OWCTB3DK13PSL, OWCTB3DK13PSG   OUTPUT The Thunderbolt 3 Dock uses the audio output source shown in the screenshot below. INPUT The Thunderbolt 3 Dock uses the audio input source shown in the screenshot below. SIRI When ...

Technical Support > Docks

OWC Thunderbolt, USB-C Docks: MAC address

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG OWCTCDK10PMDSG OWCTCDK10PMDSL OWCTCDK10PMDRG OWCTCDK10PMDGD OWCTCDOCK11PSG OWCTCDOCK11PSL OWCTCDOCK11PGD OWCTCDOCK11PRG   Please note that the Thunderbolt 3 Dock, Thunderbolt 2 Dock,...

Technical Support > Docks

USB-C Travel Dock: 4K HDMI Display Behavior (ASUS)

In rare cases, customers using a 4K HDMI ASUS display with the USB-C Travel Dock MAY experience an issue where video playback is not perfectly smooth or as smooth as it is at lower resolutions. This happens only under the conditions noted below. Even then...

Technical Support > Docks

Thunderbolt 3 Dock: USB Port Distribution

Please note that the OWC Thunderbolt 3 Dock has two Fresco Logic USB 3.1 Gen 1 host controller chipsets, which control most of the port connections on the dock. Please see the part numbers and graphics below to get an understanding of which USB, media, an...

Technical Support > Cables and Adapters

Thunderbolt 3 Dual Display Adapters: Notes and Recommendations

RELEVANT PART NUMBERS: OWCTB3ADP2DP OWCTB3ADP2HDMI   Please note the following when using either of the OWC Thunderbolt 3 display adapters: * Using cheap or inexpensive cables can result in a flickering or poor performance with the connected dis...

Technical Support > Cables and Adapters

OWC Mini DisplayPort to HDMI Adapter

RELEVANT PART NUMBERS: * OWCADPMDPHDMIB * Included in the USB-Dock with mDP box: * OWCTCDK10PMHSG * OWCTCDK10PMHSL * OWCTCDK10PMHRG * OWCTCDK10PMHGD This product works with the following OWC products and does so without obstructing neighbo...

Technical Support > General Troubleshooting

OWC Expansion Docks: Driver Security Warning Mac

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG OWCTB3DK14PSL OWCTB3DK14PSG  OWCTCDK10PMDSG OWCTCDK10PMDSL OWCTCDK10PMDRG OWCTCDK10PMDGD OWCTCDK10PMHSG OWCTCDK10PMHSL OWCTCDK10PMHRG OWCTCDK10PMHGD OWCTCDOCK11PSG OWCTCDOCK11PSL...

Technical Support > Laptops

Thunderbolt 4: Are My Thunderbolt 3 Products Obsolete?

As we mentioned in an earlier Rocket Yard post, “Intel Introduces Thunderbolt 4: What Is It and Does It Matter? [https://blog.macsales.com/63715-intel-introduces-thunderbolt-4-what-is-it-and-does-it-matter/]” Intel released the specifications and expectat...

Technical Support > Batteries

Thunderbolt 3 Laptops: Battery Mgmt. (10.15.5 )

In macOS 10.15.5, Apple released a new feature designed to help manage the charging and lifespan of batteries in Thunderbolt 3 Mac laptops. Called Battery Health Management [https://support.apple.com/en-us/HT211246], the feature "is designed to improve yo...

Technical Support > Docks

Thunderbolt 3 mini Dock: USB Devices in Windows

Please note that for some PCs, laptops in particular, the default USB power management settings in Windows 10 may cause a number of unexpected behaviors with USB devices, including: * Devices which are idle for a few minutes may spontaneously power do...

Technical Support > General Troubleshooting

OWC Diagnostics: Multi-purpose Windows Utility

As of August 2020, we have expanded our OWC Diagnostics utility. Previously this was available only through our Support Team but going forward will be a publicly available download, as we continue to expand its capabilities. This utility makes it easy t...